SubSub Support

How can we help?

Quick answers for tracking, reminders, premium access, and your local app data.

support@subsub.proEmail us with the app version, iOS version, and a short description of the issue.
01

How do I add a subscription?

Open the Overview tab, tap the plus button, then enter the name, price, currency, billing schedule, and optional reminder details.

02

Why did I not receive a reminder?

In SubSub Settings, confirm notification permission is allowed. Also check that the subscription is active, reminders are enabled for it, and the selected reminder date is in the future.

03

Does changing the base currency convert my prices?

No. SubSub changes the currency label for your records but does not use an exchange rate. Review the amounts after changing your base currency.

04

How do I restore Premium?

Open Settings, choose Premium & Free plan, and use Restore Purchases while signed in to the Apple Account that made the purchase.

05

How do I cancel a monthly or yearly plan?

Open Apple Settings, tap your name, choose Subscriptions, select SubSub, and follow Apple’s cancellation options. Deleting the app does not cancel billing.

06

How do I delete my data?

Delete individual subscriptions from the app to remove their details and charge history. Uninstalling SubSub removes its local app data, subject to your iOS backup settings.